The reviews published on hanaoutdoors.com help us improve our products and help other customers make the right choice. Here is how we collect, publish and handle them, in accordance with Article L111-7-2 of the French Consumer Code.
Who can leave a review?
- Our customers: about 14 days after their order is shipped, we send them an email inviting them to review the product(s) they bought.
- Website visitors: any visitor can also post a review using the “Écrire un avis” (Write a review) button on a product page.
Verified reviews
A review is marked “Vérifié” (Verified) when it was posted by a person whose purchase of the product has been confirmed against our orders. Reviews without this label have not been checked in this way.
Some reviews come from our previous website: they have been carried over with their original text, rating and date, and do not carry the “Vérifié” (Verified) label.
Publication
- All reviews are published automatically, whatever their rating, from 1 to 5 stars, positive and negative alike.
- Reward: to thank our customers, we offer everyone who posts a review a 10% discount code for a future order, under the conditions stated when the code is sent. This code is given whatever the rating or content of the review and has no influence on its publication.
- Each review is displayed with its publication date.
- Any personal information written in a review (phone number, email address, etc.) is automatically hidden.
- We may reply publicly to a review.
Reasons for refusing or removing a review
A review may be refused or removed if it:
- contains insulting, defamatory, discriminatory or unlawful content;
- contains personal or sensitive information;
- is unrelated to the product concerned, or is advertising or spam;
- does not appear to reflect a genuine consumer experience.
When a review is refused or removed, we inform its author and tell them why.
Report a review
If a review seems false, abusive or inappropriate to you, you can report it to us free of charge via our contact form or at info@hanaoutdoors.com, stating the product, the review concerned and the reason for your report.
Edit or delete your review
You can ask us at any time to edit or delete a review you posted by writing to info@hanaoutdoors.com.
Tool used and personal data
Reviews are collected and published using the Judge.me app. The data processed for this purpose (first name, email address, review) is described on our Personal data and cookies page.